CORONAVIRUS STATEMENT & FAQs
The treehouse is currently closed.
We are adhering to all the latest Government guidance for holiday accommodation:
England is in National Lockdown (Stay at Home) until review on 15th February 2021.
Further updates will be posted here when they are announced.
Last updated: 05/01/21
Q: I have a stay booked before 15th February 2021, can I still come?
A: No, sadly, we are closed. We will be in contact with you to help you rearrange your stay (up until 31/12/21) or offer you a gift voucher or full refund. We’d ask you to wait for us to be in touch as we are a very small business and are flat out helping all of our guests with their bookings, at this uncertain time.
Q: I have a stay booked with you after 15th February 2021, but I’m unsure that it will go ahead and would like to cancel now.
A: If your booking is not currently within the current restriction, we ask that you await further updates before a decision can be made as to whether your stay can go ahead as planned. If you prefer, you can move your booking to a later date now, free of charge. Full refunds can only be issued if your stay dates are currently affected by Government restrictions in place.
Please bear in mind that Government advice may change at very short notice and, consequently, our policies and procedures may also need to change quickly to comply.
Q: Can I make a booking for later in the year?
The booking calendar is fully open for reservations for 2021.
Q: What if I make a future booking and a new Coronavirus travel restriction comes into force. What will happen to my booking?
A: All future bookings affected by Government mandatory restrictions on travel as a result of Coronavirus, will be subject to the offer of postponement up until 31/12/21, gift voucher to the value of your booking (for birthday gifts etc) or a full refund. You can book with confidence knowing your booking and monies will not be lost.
Q: What extra health measures do you have in place to protect me as a guest?
A: We have completed a detailed COVID-19 risk assessment and put in place enhanced cleaning protocols, slight changes to our operational procedures, and social distancing measures, in line with the new Visit Britain industry standard ‘Good to Go’ accreditation, to protect both our guests and our team.
Please read our full booking terms & conditions if you need more information.
Stay safe and well. We look forward to being able to welcome you to the Hideout very soon.
Best wishes, Sarah & Ade